Performance Management Systems & Service Delivery Standards Training Organized for STMA Staff

by STMA / May 30th, 2023 /
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The quest to make Sekondi-Takoradi Metropolitan Assembly (STMA) the pacesetter in service delivery in the nation informed a training for staff of the Assembly in Performance Management Systems and Service Delivery Standards. The two-day training brought together about 100 staff from all the Departments, Units and Sub-Metros of the Assembly. Opening the training, the Metropolitan Chief Executive, Hon. Abdul-Mumin Issah noted that the Assembly holds strong commitment to building the capacity of staff at all levels for the enhancement of service delivery. He mentioned that the training needs of staff were carefully selected in collaboration with the Human Resource Department to help curb the difficulty some staff encounter in completing their Performance Appraisal. Post Image

He further urged the beneficiaries to take the training serious adding “beyond the purpose of promotion, staff appraisal helps to identify gaps in the performance of staff and provides remedial measures to improve competencies”. He revealed that appraisal reports would be monitored every step of the processes to give meaning to the training. He also pointed out that, staff who will default in submitting their appraisal report on time would be sanctioned. The Metropolitan Co-ordinating Director, Mr. John Nana Owu hinted that the wellness and success of the Assembly was dependent on the quality of its human resource. He said it was against such background that management decided to engage a consultant to take staff through the training of PMS and SDS for improved productivity.

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He was optimistic that the clear understanding of the course would reflect in the performance of staff and the Assembly to accomplish a good ranking in the rating of Metropolitan, Municipal and District Assemblies (MMDA’S) at both regional and national levels. He urged staff to ask relevant questions and grab the understanding to relate to the requirements after the training. The Lead Consultant of ETAL Consult, Mr. Ayobami Tayo, who took staff through the training hinted that the objective is to create high performing personnel who are well behaved in a manner to meet the working standards and expectations of the Assembly. He stated that the PMS aims to improve employee performance adding that, the preparation of appraisal lays with the head of department or unit to agree with their staff on job descriptions to draw targets and work towards achieving them. Mr. Tayo further explained that the goal is to build good relationship with appraisers and appraisees, indicating that the boss-employee bond is strengthened thereby automatically increasing work performance to reflect the Assembly’s overall output.